Question 1

Contact us!

Accepted Answer

Send us an email: info@shopbellcurve.com
Please understand messages are responded during working hours.

Question 2

Where's my order?

Accepted Answer

Our products are made to order especially for you! Please allow up to 10 days to receive an email with a tracking number. If it's been more than 10 days, please note that production times can be delayed during high sales volume peaks. Don't worry — your order is still in production and you WILL receive that tracking email very soon.
We do this as an effort to reduce waste and offer more styles that will fit you best. Please take this into consideration when ordering ♡
Orders must be canceled within 24 hours of ordering to receive a full refund. If your order has been fulfilled we are unable to cancel it.

Question 3

How long will it take to receive my order?

Accepted Answer

Processing times vary — typically 3–7 business days via UPS/USPS, but during high season can take up to 10 business days.
If your order includes made-to-order styles, please allow 3–7 business days for our team to carefully produce your pieces before they ship. Because we offer so many unique styles, many are made just for you!
Production times can vary depending on the season, and during high peak periods, processing can take up to 10 business days. Our team is working around the clock to get your order out as quickly as possible. 💌

Question 4

Can you expedite my order?

Accepted Answer

Unfortunately, we’re not able to expedite orders at this time. Because our styles are made especially for you, they are produced in the order we receive them. Orders ship via UPS or USPS, and domestic shipping times are typically 3–7 business days (this is in addition to the processing time).
Processing times may fluctuate during holidays and high-volume seasons. Please note that once a package has left our warehouse, we have no control over carrier delays — but our team is working hard behind the scenes to get your order to you as quickly as possible!

Question 5

Why isn't my tracking showing any updates?

Accepted Answer

We send you a tracking number as soon as your order is shipped, but it may take 1-2 business days for the carrier to scan your order into their system and for updates to appear on their website. Please allow 2 business days for this process.
In case your order has shown progress and then stopped, please note that carrier services are currently experiencing high volumes and understaffing. Allow a few days for the tracking to update, and you'll likely see movement after that.
If there's been no movement for more than 7 days, please email us at info@shopbellcurve.com

Question 6

Can I cancel my order?

Accepted Answer

Orders must be canceled within 24 hours for a full refund. After that, your order may already be in production, and we’re unable to cancel once it has started or shipped.

Question 7

Can I change my order?

Accepted Answer

We can help you make changes to your order if we have not shipped it yet. If you wish to change or remove an item, please notify us within 24 hours of placing the order. Please email us at info@shopbellcurve.com so we can help you. If we have already shipped your order you may process an exchange or return once you receive it.

Question 8

Can I change my shipping address?

Accepted Answer

Please provide the accurate delivery address and delivery instructions when placing your order. We are not obligated to resend orders to the correct address at our expense if an incorrect address is entered. If your order has not been shipped yet, email us ASAP at info@shopbellcurve.com

Question 9

My order was wrong or defective

Accepted Answer

We apologize for any issues with your order! Please email us at info@shopbellcurve.com with a description of the problem and photos of the product and we would be happy to help you with a resolution.

Question 10

My order was delivered but I didn't receive it

Accepted Answer

Packages can occasionally be scanned incorrectly by the carrier or experience delays, but in the majority of cases, they do show up a few days later. For this reason, we must wait for 6 business days after the delivery date before filing a claim with the carrier.
If, after this 6-day period, you still haven't received your order, please email us at info@shopbellcurve.com, and we'll assist you with the next steps.

Question 11

How can I process a return/exchange?

Accepted Answer

Please visit our Returns page.

Question 12

How do sizes run?

Accepted Answer

Click for Size Chart
We're continuously working on improving our sizing. Our styles run true to size but if you are in between sizes, we recommend sizing up.

Question 13

How long does it take to restock an item?

Accepted Answer

We try to restock our best-sellers often. You can stay in the loop by signing up for notifications. Just go to the product page and select the size you need. Then, click on the "Get Notified When We Restock" button to receive an email as soon as the item is back in stock. Stay tuned to our social media (@bellcurve.society) where we announce new drops and restocks

Question 14

Why is my school not on your website?

Accepted Answer

Trust us that we are working extremely hard to get to all of the schools as fast as possible - but it's a work in process. Contact us at info@shopbellcurve.com to request your school!

Question 15

Do you do custom orders?

Accepted Answer

Yes, we do custom orders! Email us at info@shopbellcurve.com for inquiries (minimum is 48 pieces per style)

Question 16

Do you do group discounts?

Accepted Answer

Yes, email us at info@shopbellcurve.com and we'll be happy to give you a discount (minimum of 30 pieces).

Question 17

How can I be featured in your website or Instagram?

Accepted Answer

We love to feature our community! Please tag us on your pictures to be reposted (@bellcurve.society) on Instagram.

Question 18

Do you do collaborations with brands or influencers?

Accepted Answer

Yes, we love to collaborate with a brands or influencers that fit our style. Send us an email at info@shopbellcurve.com

Question 19

Frequently Asked Questions